| Session 1: Benchmarking for Best Practices |
| 09:00 am |
Registration
Arrival Coffee/Tea |
| 09:30 am |
Welcome Address - Suresh Lulla |
| 09:45 am |
Business Improvement and Benchmarking: Global Survey Results - Dr Robin Mann |
| 11:00 am |
Coffee & Networking |
| Session 2: Best Practices for Management Governance |
| 11:15 am |
Best Practices - Manufacturing Sector
1. Bharat Aluminium Company
2. Hindustan Zinc, Chanderiya Smelting Complex
3. Kirloskar Oil Engines
4. UltraTech
Cement (Unit: Birla White) |
| 12:35 pm |
Question & Answer Session |
| 01:00 pm |
Lunch and Networking |
| Session 3: Best Practices for Management Governance (continued) |
| 02:00 pm |
Next Practices Exercise - Suresh Lulla |
| 02:20 pm |
Best Practices - Service Sector
1. Bajaj Electricals
2. Tata Consultancy Services - BPO
3. Yes Bank |
| 03:20 pm |
Question & Answer Session |
| 04:00 pm |
Coffee & Networking |
| Session 4: BestPrax Benchmark Awards |
| 04:15 pm |
BestPrax Benchmark to GBN Benchmarking Awards - Suresh Lulla |
| 04:45 pm |
Distribution of Certificates of Participation - Dr Robin Mann
Distribution of BestPrax Rating Certificates - Dr Robin Mann
Distribution of BestPrax Benchmark Awards - Dr Robin Mann |
| 05:15 pm |
Closing Remarks - Dr Robin Mann |
