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During a project to improve the patient satisfaction during the 'X-Ray' process, a leading healthcare hospital located in Mumbai, India, measured the turn around time for the process at more than two hours. |
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The project team set a goal to drastically reduce the turn around time and the use of resources (wheel chairs, attendants, etc.), and improve the patient satisfaction (by minimizing movement from bed to x-ray room) for the process.
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During the problem solving stage, the project team hit upon an idea of using the portable x-ray machine - already available with them - but only used for visits outside the hospital. |
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As part of the improved process, an attendant - operating the portable machine - would everyday receive a list of all the bed numbers, whose patients needed to be x-rayed. Thus the patients needs were met without them leaving their beds.
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The turn around time for the process came down drastically, and all the stake-holder objectives were met.
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