This survey consists of twelve sections:

For all to complete:

• Section 1: Organization Profile
• Section 2: Use of Cost of Poor Quality (COPQ) measurement methods

For only those using COPQ measurement methods to complete:

• Section 3 - 12: Detailed questions on use of COPQ in your organization

For the convenience of non-English speaking respondents, we have included the Google Language Tool. Please select your language from the drop down menu on the top-right corner of each of the section pages - to translate the questions to your language. Though, all responses in the text boxes will have to be in English.