Overview

Benchmarking as a Tool to accelerate Sustainable Improvements

• Why consider benchmarking - the practical benefits that are realised
• Myths and Misconceptions about Benchmarking
• Key Best Practices in How to do Benchmarking
• Key Benchmarking Initiatives by the GBN

9 Pillars for Sustainable Results

1. Right KPIs
2. Process Innovation
3. Leadership of business Excellence
4. Customer Centricity
5. Strategy to Action & Results
6. Management Framework & Assessment
7. Doing Benchmarking Well
8. Lean Strategy
9. People Engagement for Business Change & Improvement

Practising Key Elements of the Above and Taking Away key tools & templates

Action Planning for You

Benchmarking Code of Conduct protects confidentiality & privacy

Outcomes

Outcomes from the Workshop for you:

• How to cut your costs by upto 50% based on our experience and also enhance quality and customer service
• How to make large, rapid and sustainable improvements to your business results
• How to find benchmarking partners in different industries to capture and apply innovative knowledge
• How to engage your people and encourage them to deliver their best contributions
• How to avoid the common traps in benchmarking such as performance benchmarks that are apples vs oranges
• What are the 3 key roles of leaders in your organization?
• How to know the vital few and right Key Performance Indicators (KPIs) to measure
• Simple, quick and effective Strategic Planning cascaded in one-page plans so people can see their contribution
• Partnership Agreements between suppliers and customers in place of long-winded service level agreements

Program

8.45am	Registration, coffee on arrival
9.00am	Introductions, Program & facilitate learning needs - Bruce Searles, Director Benchmarking Partnerships, Australia & Board Member, GBN
9.30am	BEST PRACTICES IN BENCHMARKING - Benchmarking as a Tool to Accelerate Sustainable Improvements - Bruce Searles, Managing Partner, Benchmarking Partnerships This interactive presentation and discussion will cover: Why consider benchmarking - The practical benefits that are realised Myths and Misconceptions about Benchmarking Key Best Practices in How to do Benchmarking Key Benchmarking Initiatives by the GBN to help you About Us at Benchmarking Partnerships
10.30am	Morning tea & Networking
11.00am	Key Features of Practical Best Practice Benchmarking in Detail Bruce will discuss how to identify and prioritise your strategic focus for improvement through benchmarking and how to develop and measure the vital few KPIs that are important for you. You will then practice an example of how to identify your most important topic and scope of improvement of your performance by identifying innovative benchmarking partners.
12.30pm	Lunch and Networking
1.30pm	BENCHMARKING YOURSELF USING GLOBAL BEST PRACTICES Bruce will describe Global Best Practices to save you finding them yourself. These cover the 9 Pillars for Building Business Capability towards Rapidly Improved and Sustainable Business Results.
2.45pm	Afternoon Coffee
3.15pm	Practising some Key Elements of the 9 Pillars Participants will use tools and templates supplied to practice some key elements of the 9 Pillars to demonstrate their practical use and application - for example: Systems view of your business to identify KPIs, Core Processes & Supplier inputs Cutting your costs using Lean Process Innovation Assessing the Management System that enables sustained improvements
4.15pm	WORKSHOPPING HANDY HINTS TOWARDS YOUR ACTION PLAN - facilitated by Bruce Searles Small group discussions what key points / messages came from the presentations / exercises for you? what ideas are coming from the other Workshop participants what will you do when you go back to work Share Action Plans
5.00pm	Close

9 Pillars

Program		Brief Description	Outcomes
1.	Having the Right KPIs	Determining and rationalising the right KPIs for your business at any level from a strategic framework with systems thinking and strategy mapping	• Knowing the KPIs are the right mix and type for your business/ project/ process/ organization/ team • Practical integration with performance management, recognition and strategic techniques for buy-in
2.	Process Innovation	A quick and effective innovative strategic process re-engineering tool using lean and creative thinking to accelerate process improvement	• In 4 days new and vastly improved process/s mapped & business case • Waste is eliminated, value adding is optimized • IP transfer to your organization
3.	Leadership of Business Excellence for Results	Comprehensive Leadership program orientated to optimise Results through leadership growth and capability for Your Business	• Contemporary and futuristic Leadership 'know how' from our first hand global best practice experience • Defined Leadership roles and competencies for your business • Organizational and leadership performance management customised
4.	Customer Centricity	Strategies, tools, processes and measures for engaging and aligning all staff to be focused on the customer	• Reset your customer compass - understand your customer's needs • Strategic framework to align business and personal plans with a line of sight to the customer, & internal customer value chains • Customer serving mindset with supporting tools to engage the business
5.	Strategy to Action and Results	Practical strategic and integrated business planning program and project governance for your business with KPIs to optimise your results	• One page strategic plan/s developed and cascaded for your business • Strategic plan deployment & integrating business & personal plans & KPIs • Performance measurement and management for results
6.	Management System Framework & Assessment for Results	A customized organizational management system framework for your business based on advanced international frameworks & innovative assessment processes to know how your organisation is tracking	• Having your own customized management system framework for your business • Knowing how to assess your business performance • Key prioritized opportunities for improvement and strengths recognized • How to make business excellence work for your sustainable results
7.	How to do Benchmarking well	Benchmarjking as strategic and operational tool to accelerate improvement through knowledge exchange & innovation	• Knowing why and what to benchmark and strategic alignment for business to deliver optimum value • Applying a best practice and well proven benchmarking process on a simulated project for your business, including selection of partners, measures, reporting etc. • Team and executive buy-in, business case project planning and ROI.
8.	Lean Strategy	The principles of LEAN (eliminating waste across the customer value chain) applied through readily understandable building / construction examples to any industry or process	• Collaborative Planning, Eliminating 7 wastes, Visible KPI Measurement, Keeping things Tidy & in Oder (5C), Plan to Protect, Work Observation • Case studies of real projects with productivity improved 40%, costs reduced 40%, lead times down 50%. Defects reduced by 65% • Familiarisation workshops, interactive training CDs. Ongoing support on the job • Other relevant improvement tools & how to use them
9.	People Engagement for Business Change & Improvement	How to effectively implement your strategies through engagement of people. How to achieve rapid, large and sustainable improvement in results	• 4 Critical Success Factors from our Global Benchmarking • Performance Management, Planning for resourcing, Capability Development • Communications, Recognition and Reward

Bruce Searles

Bruce Searles has been an Accredited Delivery Partner for Benchmarking with the Australian Quality Council (AQC) and is Director for Benchmarking Partnerships, who now own Australian Quality Council Benchmarking. Bruce has also been a Benchmarking Resources Person for the Asian Productivity Organisation (APO), helping to design the APO benchmarking methodology and facilitating knowledge transfer across many countries. Bruce has delivered training, international presentations on benchmarking and benchmarking programs regarding a broad range of customer-driven topics in Australia, Singapore, Fiji, Malaysia, Thailand, the Philippines, Taiwan, Nepal, Seoul, amongst 20 Asian Countries, New Zealand, Vanuatu, Russia, Hungary, Dubai and Canada. Bruce is also a Board member of the Global Benchmarking Network (GBN) Community, a major springboard for international exchange of benchmarking methodologies and best practices. Bruce has facilitated over 70 different benchmarking studies involving over 800 organisations in Australia and Asia. Topics have included Customer Service and Satisfaction, Customer Satisfaction Measurement, Service Centres, Innovation, Project Management, Risk Management, Senior Executive Leadership, Internal Communications, Leading and Managing Change, Telephone Call Centres, Supply Chain Management, Construction Industry, Food Risk Management and Safety, Knowledge Management, Corporate Services and Motor Vehicle Fleet Driver Safety.