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| Identify Best Practices |
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| A Best Practice is a technique, method, process or activity that is believed to be more effective at delivering a particular outcome than any other technique, method, process, etc. |
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A Next Practice is a significantly changed method of service delivery, process or structure, consciously designed with an awareness of the strengths and limitations of a conventional best practice. |
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| Submission options: (500 words) |
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An actual best practice for Leadership or Strategic Planning of a specific organization, national or international |
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An innovative next practice which challenges the current best practices for Leadership or Strategic Planning |
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These practices can be collated from internet search, newspaper writings, internship & training reports, actual work experience. |
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| Note: Research references must be specified |
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 Sample 'Leadership' Caselets
- Pfizer, the world’s largest biomedical and pharmaceutical company, has committed itself to developing sustainable health solutions. The company has an independent Board of Directors who abide by a detailed Code of Conduct. An external Ethics Committee reviews any clinical research undertaken by the company, and trial results are made available to regulatory authorities. Pfizer has a clear policy on the care of laboratory animals, and is actively involved in environmental and social initiatives. The company was ranked first worldwide in overall governance by the Governance Metrics International for three consecutive years. Pfizer also figures in the Dow Jones Industrial Average, an indicator of high investor confidence.
- In 1998, the Tata Group formalized its values by formulating the Tata Code of Conduct. The Ethics Office, led by the ethics counselor, is responsible for implementing the Tata Code of Conduct within the Tata Group companies. One of the many events that the Ethics Office organizes is the "ethics month" at Tata Steel, intended to create "awareness, sensitisation and reinforcement" of the legal and ethical behaviour of employees and vendors.
Training and induction programmes are conducted for newcomers and signing a commitment to the Tata Code of Conduct is mandatory during acceptance of the job offer. Vendors/Suppliers are also expected to sign an MoU (Memorandum of Understanding). Violation of the MoU can result in blacklisting and breaking of all business ties with the vendor.
The ethics counsellor is independent of any department and is the first point of contact for any employee wishing to report unethical or illegal practices noticed in the organization. If required, employees may also directly approach the Managing Director of the organization, who is also the ‘Chief Ethics Officer’ of the organization.
- Dr. Reddy’s Laboratories Limited, one of India fastest growing pharmaceutical companies, has demonstrated a dynamic and environmentally sustainable code of ethics. It follows the triple bottom-line approach of the three Ps – People, Profit and Planet – in order to address its corporate social responsibility:
- It strives to meet its customers’ needs and provide shareholder value through the creation of a Safety, Health and Environment (SHE) policy. The company also has a self-imposed framework on environmental compliance and review of its business practice.
- Stringent target-based reviews of its use of energy and water, emission of greenhouse gases, waste water discharge levels and the demand for chemicals and oxygen.
- It has instituted 3 facilities for Zero Liquid Discharge to service 6 of its units, which ensures 100% liquid discharge efficiency using membrane technology.
- Dr. Reddy’s also publishes a transparent Sustainability Report and holds itself accountable to high standards to reduce the environmental impact of its business.
- Regular training of all employees and management at all levels on Safety, Health and Environment ensures the buy-in of internal stakeholders.
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Sample 'Strategic Planning' Caselets
- Procter and Gamble, has completely overhauled its R&D strategy through a Connect+DevelopT method which encourages its Technology Entrepreneurs (TEs) to scout for innovative products from a global network of partners, suppliers, markets, inventors and scientists, to create value for the organization and its customers globally. The company leverages this seemingly 'without borders' partnership to its benefit quite successfully by bringing a diverse and creative sourcing strategy for being successful in the market place.
- Hinduja Hospital implemented Six Sigma after they got their ISO accreditation and felt they needed to refresh their patient centric approach and develop a new outlook to their quality initiatives. The hospital identified as many as 77 problem areas. These were narrowed down to 6 critical ones that were first on the start line. Two of them are discussed here. Peri OP care, or patient care immediately prior to the operation was the first area to be addressed. Here, the focus was on patient satisfaction – while consent forms are administered, information is given to the patient, the operation site is marked, anesthetists and nurses attend to the patient etc. The team addressed issues like noise, temperature control, waiting time and staff response time in this zone. Similarly, the OT Supplies Support project ensured that problems in supply of material, bio-medical and support services were ironed out. Six Sigma not only helped the hospital resolve problems, but also helped them recognize, measure and continuously monitor these metrics in a scientific manner.
- In "The World is Flat", the epic of the globalized world, Thomas Friedman comes up with an interesting analogy. He states that the best companies stay healthy by "getting regular chest X-rays". Friedman cites the example of IBM where the business consultancy division periodically analyses every business component of the company in terms of whether it is a cost to the company, a source of income or both. This diagnostic process helps IBM identify its core competencies, which the company should focus on. Areas, which are identified as less differentiating, are usually outsourced. This strategy has helped IBM maintain its competitive advantage in a highly turbulent industry
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